Yes, absolutely. Your security is our highest priority. All transactions are processed through a secure payment gateway that encrypts your payment information.

We do not store your credit card details on our servers, ensuring your personal and financial information is always protected.

If your payment fails, please first check that your credit card information, billing address, and security code (CVV) are all entered correctly.

If the issue persists, we recommend contacting your bank or credit card company to ensure there are no restrictions on the card. You can also try using a different payment method to complete your purchase.

Yes, most cosmetic products have a recommended shelf life.

Please refer to the PAO (Period After Opening) symbol on the product packaging, which looks like a small jar with a number and 'M' (e.g., 12M), indicating how many months the product is safe to use after opening.

For best results, we recommend using the cuticle cream daily, preferably before you go to bed. You can also apply it anytime your cuticles feel dry or brittle. Consistent use will help to deeply moisturize and heal your cuticles.

Yes, our anti-nail biting products are specifically formulated to be safe and effective for children. They contain a bitter but harmless taste to help your child break the habit.

We always recommend supervising your child's use and reviewing the product details for any specific age recommendations.

That's a great question!

• Cuticle Oil is designed for deep penetration and immediate nourishment. It's perfect for quick daily use to hydrate and strengthen your nails and cuticles.
• Cuticle Cream provides a thicker, more protective barrier. It’s ideal for deep repair and intensive moisturizing, especially for severely dry or cracked cuticles, and works wonderfully as an overnight treatment.

For best results, many of our customers use both: the oil for daily hydration and the cream for targeted repair.

We understand that mistakes can happen! Our goal is to ship your order as quickly as possible, which means we can't always guarantee changes can be made once an order is placed.

However, we have a quick solution for you:

• Within 1 hour: If it's been less than one hour since you placed your order, you may be able to cancel it directly from your SassyTip account and place a new order with the correct address. Simply go to your Order History to see if the cancellation option is available.
• After 1 hour: If the one-hour window has passed, please email our team immediately at service@sassytip.com with your order number and the correct shipping address. We will do our best to catch your order before it ships, but we cannot guarantee that we'll be able to make the change.

To avoid any issues, please double-check your shipping details before confirming your order at checkout!

SassyTip is thrilled to serve customers around the world!

• U.S. Shipping: We deliver to all 50 U.S. states and Puerto Rico.
• International Shipping: We ship to over 180 countries internationally.

To check if we can ship to your address, simply enter your details at checkout, and our system will confirm available shipping options.

Can't find your location? Drop us a comment on Instagram or TikTok by tagging @SassyTip! Your requests are a huge help as we grow.

Order Total: The total shown at checkout for international orders does not include taxes or duties.

Responsibility: The buyer is responsible for all customs and duty fees that may be applied to the order upon its arrival in the destination country.

Why: These fees are determined by your country's customs office and can vary, so we are unable to provide an exact amount.

Recommendation: For more information, please contact your local customs office.

Credit card refunds usually take 5–10 business days to appear on your statement. Gift card refunds will be available right away on your original gift card.

Due to hygiene standards and your safety, all sales of our press-on nails and similar products are final.

• No Returns or Exchanges: We cannot accept returns or provide exchanges if you change your mind, or if you've chosen the wrong style or size.
• Our Priority: We take your health and safety very seriously. This policy ensures that every customer receives a brand-new, hygienic product.
• Our Recommendation: We highly recommend that you refer to our detailed Size Guide before completing your purchase. This will help ensure the perfect fit every time!

Thank you for your understanding.💖

When an order includes free shipping, only the cost of the return shipping is handled by the customer.